Our Leadership Team

Anna Marie Crawford
Executive Director

Since I was a little girl I have always been drawn to seniors and absolutely love to spend time with them. Our seniors are a truly amazing group of people and nothing gives me more pleasure than listening to stories about their families, adventures and accomplishments. Being able to assist our residents to maintain their independence in a community that provides a safe and fun environment is important to me. I came to work at Waterloo Heights in 2015 because they have a reputation for providing quality service that exceeds resident and family expectations.

Liliana Paoletti
Resident Services Manager

I have always enjoyed spending time with seniors and learning from their life experiences. It is a pleasure to be part of the Waterloo Heights team.

It is a caring environment where everyone is eager to provide quality service to our residents. Our seniors are a friendly group of people who make coming to work a pleasure.

Rick Barrett
Culinary Manager

I came to Waterloo Heights because of its reputation for great food and quality service. The dining experience is when the residents come together around the table as a community. By serving our residents well-balanced and nutritious meals, I'm helping to make their home more comfortable and enjoyable. Their appreciation makes being here really special.

Jacqui Reid
Fun Coordinator

It is so rewarding to be part of such an incredible place! At Waterloo Heights, residents and team members are family. There are plenty of things to do here to keep everyone socially and physically active, including a variety of outings, games, arts and crafts, musical entertainment, fitness classes and so much more. Every day is a new adventure! My goal as FUN Coordinator is to enrich the lives of the wonderful residents here, and teach them as much as they have taught me. 

Ivan Ovad
Maintenance Manager

I have worked at Waterloo Heights since 2016 and can honestly say that I love what I do and look forward to coming to work each day. It makes me feel proud when I have completed a job and get to see the smile on a residents face. I go home every night feeling happy and satisfied, knowing that I have made a positive difference in someones life. I feel honoured to be part of an exceptional team, dedicated to making Waterloo Heights an amazing community for residents, families and visitors to enjoy.

Bonnie Rice
Housekeeping Lead

It is my pleasure to ensure that your home and laundry are cared for exactly as you have cared for them in the past.

We are a cheerful group here at Waterloo Heights who appreciate that our residents entrust us to enter their homes with their precious treasures.